Trust Center
Legal and trust
The policies and terms that apply to Reqursor Technologies and our products. Most documents start with a short summary in plain language.
Legal documents
16 documents
Terms and agreements5
Reqursor Platform Terms of Service
The agreement that covers your use of Reqursor Platform, the online stores it runs for you and your account.
Rev 2.4 · Updated Oct 2026Read Terms: Reqursor Platform Terms of ServiceReqursor Development License Terms
A signed Software License Agreement for Reqursor Development, for customers who need one. It takes precedence over the Terms of Service and is available on request.
Reqursor Development Terms of Service
The agreement that covers your business's use of Reqursor Development, hosted by Reqursor with Reqursor Credits or self-hosted with your own key.
Rev 1.2 · Updated Oct 2026Read Terms: Reqursor Development Terms of ServiceReqursor Development Refund, Cancellation and Credits Policy
How to cancel Reqursor Development, what a Reqursor Credit buys, when credits expire, and when we refund subscription fees, onboarding fees and credits.
Rev 1.2 · Updated Oct 2026Read Policy: Reqursor Development Refund, Cancellation and Credits PolicyWebsite Disclaimer
The limits of the information, demonstrations and AI-generated content on the reqursor.com website.
Rev 1.2 · Updated Oct 2026Read Disclaimer: Website Disclaimer
Privacy and data6
Privacy Policy
How Reqursor Technologies collects, uses and protects personal data on this website and in our products.
Rev 1.2 · Updated Oct 2026Read Policy: Privacy PolicyReqursor Platform Cookie Policy
Which cookies the Reqursor Platform website and dashboard use, and how you choose.
Rev 1.1 · Updated Oct 2026Read Policy: Reqursor Platform Cookie PolicyReqursor Platform GDPR and Data Hosting
Where Reqursor Platform keeps your data, what the AI sees and how to use your rights under the GDPR.
Rev 1.1 · Updated Oct 2026Read Summary: Reqursor Platform GDPR and Data HostingReqursor Platform Data Processing Addendum
How we handle personal data in your clients' stores on your behalf under the GDPR: store content, what the AI sees, sub-processors and how stores are kept apart.
Rev 1.2 · Updated Oct 2026Read Addendum: Reqursor Platform Data Processing AddendumReqursor Development Data Processing Agreement
How we handle personal data on your behalf under the GDPR when we host Reqursor Development for you, when you use Reqursor Credits or when you send us material for support, including our sub-processors and transfer rules.
Rev 1.1 · Updated Oct 2026Read Agreement: Reqursor Development Data Processing AgreementReqursor Development Sub-processors
The providers that process data for Reqursor Development on our behalf, what they do and where, and how we tell you about changes.
Rev 1.1 · Updated Oct 2026Read List: Reqursor Development Sub-processors
Security2
Reqursor Security
How Reqursor Platform and Reqursor Development keep your data, your code and your systems safe, and how to report a vulnerability.
Rev 1.2 · Updated Oct 2026Read Overview: Reqursor SecurityResponsible Disclosure Policy
How to report a security vulnerability to Reqursor Technologies, how to ask for permission to test, and what to expect from us.
Rev 1.1 · Updated Oct 2026Read Policy: Responsible Disclosure Policy
Usage policies3
Reqursor Development Acceptable Use Policy
What you may and may not do with Reqursor Development, and what we do when the rules are broken.
Rev 1.2 · Updated Oct 2026Read Policy: Reqursor Development Acceptable Use PolicyReqursor Development AI Usage Policy
How Reqursor Development uses AI models, where your code and tickets go, who is responsible for what, and what to expect from AI output.
Rev 1.2 · Updated Oct 2026Read Policy: Reqursor Development AI Usage PolicyReqursor Platform Acceptable Use Policy
What you may and may not do with Reqursor Platform and the online stores it runs, and what we do when the rules are broken.
Rev 1.1 · Updated Oct 2026Read Policy: Reqursor Platform Acceptable Use Policy
Security
Built to keep your clients' stores safe.
Safety is part of how Reqursor Platform works, not a setting someone has to remember. It runs in the EU, in data centers in Germany and Finland.
One store's problem never affects another
Every store runs on its own, with its own private network and storage. No store can reach another store's data.
Every change is checked and can be undone
Every change is triple-checked before anything goes live. If one still causes a problem, you can undo it in one click; orders and customers are untouched.
Passwords and keys stay locked away
Secrets such as passwords and API keys are encrypted at rest and never stored in plain text in logs or change history.
The AI never sees secrets or customer data
Only the store settings needed for a task go to our AI provider. Passwords, orders, products and customer records are never included, and each request holds data for one organization only.
Where Reqursor Platform runs
- GermanyFalkenstein, Nuremberg
- FinlandHelsinki
All data centers are in the EU.
- SecretsEncrypted at rest
- In TransitEncrypted with TLS
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